Customer Care

Our Customer Care Team will take care of you during your switch to clean solar power and throughout the life of your system.  We will manage every step of the installation process - including designs, permits, installation and inspections.  Our trained professionals are happy to offer their expertise to help you make intelligent, cost effective and environmentally friendly decisions regarding your electrical energy needs.  We're here to help.  Please do not hesitate to contact us if you have any questions, concerns or suggestions.

How to Access Customer Care

 

Online SolarCity Account

All SolarCity customers have a personal account at www.mysolarcity.co.nz where you can view your system perfomance.  You can also access your project status online at anytime using the link above.

 

Free Telephone Support

Please call us on our freephone 0508 853 853, Monday - Friday from 7:00am to 6:00pm.  After hours and on the weekends you can leave a voicemail that we monitor for emergencies.

 

Email Support

We promise to acknowledge and answer email within one business day.  After hours and on the weekends, we will reply the following business day.  Our email address is customercare@solarcity.co.nz