FAQs

If you can't find the answer you're looking for, please contact us. We'd be happy to help.

  • What exactly is solarZero?Toggle faq answer

    Our solarZero energy service offers savings, simplicity and certainty, guaranteed for the next 20 years. Designed to beat any power price from day one it can save you thousands of dollars over the long term. solarZero covers 100% of your home's electricity needs. We've made that possible by teaming up clean solar energy with access to grid power at mates rates. You don't pay any capital costs for the solar equipment or the home energy management system. That's because we own and manage that for you. Our buyback guarantee ensures that rate you pay to buy energy, excluding network charges, is the same as you get paid when you export surplus solar. Along with our personal energy advice and the state-of-the-art home management system you can make your house a smarter, more energy efficient home.

  • What happens if I move home?Toggle faq answer

    Easy. With solarZero you can transfer the service agreement to the new homeowners. Alternatively, you can prepay the agreement from the profits of selling your home, providing the new owner with al the benefits of solarZero for no monthly fee. You can also keep your agreement going by taking the solar panels with you to your new home. 

     

  • With solarZero what happens at the end of 20 years?Toggle faq answer

    At the end of 20 years, solarcity will work with you to review your power needs.  You can opt to extend your service agreement, upgrade to the latest technology or return to grid power. 

  • Will you be my electricity provider/retailer? Toggle faq answer

    No. We have negotiated access to mates rates for grid power for the 20-year life of the solarZero agreement. This means, that as a solarZero customer, you can buy grid power at a rate that is cheaper than offered by any of the traditional power companies. We pass that rate through to you without adding any mark up. 

  • Will my solar system work in a power cut?Toggle faq answer

    The systems we install are grid-tied which means that if the grid goes down, the solar system will automatically shut down. This is a regulatory requirement to protect the repair crews working on the power lines in the blackout area. However, if you have battery storage, it can provide a backup supply to run a few critical devices.


  • What happens if my solar system produces more than I can use in my home?Toggle faq answer

    Any surplus solar power that's generated is exported automatically back to the grid via the import/export meter. Our buyback guarantee ensures that rate you pay to buy energy, excluding network charges, is the same that you are paid for surplus solar.

  • I have solar hot water installed by solarcity and need an answer to a query I have, who do I contact? Toggle faq answer

    Please call our Customer Experience Team on 0800 11 66 55 and they will help you with any queries that you have. 

  • How much solar power will I use if I have battery storage?Toggle faq answer

    A home battery system, in conjunction with solar, could provide more than half of your home's energy requirements.