The solarcity journey
We’ll support you throughout your solar journey. We'll be there over the phone, via email and with visits to your home. As a proud carboNZero company we’ve designed the whole process to be paperless. This means all communications, contracts and updates will happen via email, making the process as hassle free as possible.
Simply fill out our online enquiry form or call us on 0800 11 66 55. Once you've completed a short survey we'll have a good idea if your home is a good fit for our solarZero energy service. We'll then call you to get more detailed information and to explain how we can make our service work for you. To recommend the best solarZero solution and give you an estimate of the savings you can make, we'll need a copy of your latest power bill so make sure you've got one handy.
Agreement to proceed
Once the initial assessment has been completed with one of our energy specialists and the best solution for your home agreed, an agreement will be sent to you using an online signature service. We will also set up direct debit agreements for your monthly energy service fee and your grid power bill,
Energy audit and in-home site assessment
Your energy advisor will help you complete an energy audit of your home so that we can create a Personalised Energy Plan for you. It will give advice on how to maximise your solar use along with ways to improve your home's energy efficiency. Your advisor will also arrange for one of our site assessors to visit your home at a time that suits you. The main aim is to confirm where and how the system will be installed and to look at the options for adding battery storage.
Full solution review and personalised energy plan
After we've reviewed the results of your in-home assessment we'll confirm the best solution for your home. We'll provide an estimate of the savings you can make by switching to our solarZero energy service. We'll also supply a Personalised Energy Plan with lots of handy info on how to maximise solar power in your home and reduce your overall energy use.
Installation and activation
Installing the system usually takes between 4 and 8 hours. We meet you at your property, on the agreed day and time, to fit the solar panels, hook up the electrical connections and setup the monitoring and control platform. The system is switched on and starts powering your home using the sun's clean energy.
Energy service support
Your solar journey may look like it's coming to an end but, really, it's just beginning. We'll stay in touch with you about solar and energy efficiency tips, tricks, and new innovations. Of course, because you're a solarZero customer, we will remain by your side for the next 20 years to ensure that you're getting the best out of solar and to help you with any queries you might have along the way. We'll also let you know about any updates or new additions to our energy service. Plus you can book in for a Personalised Energy Plan at any time throughout our 20-year journey.