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The safety and wellbeing of our customers and team members is our top priority. While the country is in a mandatory lockdown period for COVID-19, we remain open for business over the phone and online. 

We are following Ministry of Health guidelines to ensure we do not put anyone at risk. As a result we are unable to schedule installations at this time, but the good news is that the rest of the process to join solarZero can be done without the need for an in-person meeting or home visit.

"No-contact" solar

Going solar with solarZero involves much less contact and time than you might think. Our team manages everything from their desktop: surveying rooftops using online tools, analysing power bills and modelling savings projections, designing the optimum system setup to suit a home’s unique features and aspect, through to planning the installation logistics. solarcity has the technical capability to follow a robust process that requires very little person-to-person contact, with most of it managed over the phone and via email. We can get you set up for solarZero without having to visit your home, or meet you in person. 

Below are some of the non-contacts tools our team use:

Phone and video sales consultations

We are a New Zealand based call-centre so will continue to offer virtual home consultations for customers utilising phone and/or video-conferencing technology.

Power bill savings assessments

Simply send us your power bill and we can assess your usage and project potential savings you’ll make with solarZero.

The exception: solarZero installations

The only part of the process we have to do in person is the solarZero installation. We have a team on-hand to fast-track this final step once the all-clear is given by the government for the lockdown to close, and normal business to resume. 

Uninterrupted power supply is an essential service

During this uncertain time, having a constant supply of power for your home is more important than ever. solarZero provides solar energy directly from the panels on the roof to power the home and the smart battery stores excess solar and low-priced grid energy that is used when needed. And if there’s a power cut, it provides backup power to keep the essentials in the home running. 

Our customer care teams are here to help

Our customer care teams are working remotely and are equipped with the resources necessary to respond to your request. Simply contact us over the phone on 0800 11 66 55, by email at customercare@solarcity.co.nz or via our online form.

Our commitment to you 

As we are unsure when the lockdown period will end, and normal business resumes, we will keep you updated as information comes to hand.

If you have any questions please contact our team, or alternatively follow us on Facebook where we’ll be posting regular updates. 

Thank you for your understanding and patience during this time. We give you our assurance that we are committed to providing as much support and as little disruption to our customers, and future customers as possible.

To chat with us about your home's suitability for solarZero get in touch today.