The solarZero team working from home.

We're prepared and ready to help

Update as of 18 February 2021:

This week we’ve seen a rise, and fall in Levels within, and outside of Auckland. The good news is that within Levels 1-3 our installations, on-site visits and maintenance are able to continue.  

The safety and wellbeing of our customers and our team are our top priority, throughout the COVID-19 crisis, we have followed the Ministry of Health guidelines, heightening our health & safety practices to ensure we do not put anyone at risk.

We continue to follow their advice as levels and situations change.

The team at solarZero are committed to putting our customers first, ensuring that our mission to help Kiwis run their homes with cheaper, cleaner solar energy, continues.

Working within level restrictions

We are able to install, service and maintain solarZero at homes under Alert Levels 1-3 within strict health & safety protocols, following Ministry of Health guidelines.

For any in-person visits to customers’ homes we will be adhering to strict Ministry of Health guidelines to ensure we do not put anyone at risk. Installations, service and maintenance can continue at this time within strict protocols including social distancing and the use of PPE, and our teams are available on the phone to answer your queries and continue to get you set up to join solarZero.

We encourage you to take all safety precautions to ensure you do not put you or your family at risk, and follow the Ministry of Health instructions at all times. Like us, please ensure you take the time to download the Covid-19 contact tracing app and take care to keep you and your bubble safe. 

"No-contact" solar

Going solar with solarZero involves much less contact and time than you might think. Our team manages everything from their desktop: surveying rooftops using online tools, analysing power bills and modelling savings projections, designing the optimum system setup to suit a home’s unique features and aspect, through to planning the installation logistics. solarcity has the technical capability to follow a robust process that requires very little person-to-person contact, with most of it managed over the phone and via email. We can get you set up for solarZero without having to visit your home, or meet you in person. 

Below are some of the non-contacts tools our team use:

Phone and video sales consultations

We are a New Zealand based call-centre so will continue to offer virtual home consultations for customers utilising phone and/or video-conferencing technology.

Free Power bill savings assessments

Simply send us your power bill and we can assess your usage and project potential savings you’ll make with solarZero. You can do that here.

Uninterrupted power supply is an essential service

During this uncertain time, having a constant supply of power for your home is more important than ever. solarZero provides solar energy directly from the panels on the roof to power the home and the smart battery stores excess solar and low-priced grid energy that is used when needed. And if there’s a power cut, it provides backup power to keep the essentials in the home running. 

Our customer care teams are here to help

Our customer care teams are working remotely and are equipped with the resources necessary to respond to your requests, queries or support requirements. Simply contact us over the phone on 0800 11 66 55, by email at customercare@solarcity.co.nz.  

Our commitment to you 

As Level changes continue, we will keep you updated as information comes to hand through our social media channels and website.

Thank you for your understanding and patience during this time. We give you our assurance that we are committed to providing as much support and as little disruption to our customers, and future customers as possible.

To chat with us about your home's suitability for solarZero get in touch today.