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Envoy Support

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If your Envoy is connected to the internet via WiFi, then please make sure that the adapter is pushed fully home in the USB slot on top of the unit and that other devices in the house can connect to the WiFi network. Please note that the adapter should be in the left hand slot as you are looking at the front of the unit. Photo shows view from the back.

If the adapter is fine then please try the following:

  1. Press and hold the 'menu' button on the right hand side of the Envoy.
  2. It will cycle through a number of menu items and you can let go when the screen says 'enable WiFi WPS'. If you miss it, don't worry, simply wait until the option cycles back around again.
  3. Next, go to your router and locate the WPS button - this usually has a WiFi and padlock symbol or a couple of arrows pointing at each other.
  4. Press and hold the WPS button for a couple of seconds - usually (but not always) a light will start flashing. Please note that even though there is a button, the WPS function may not be enabled on some routers. If you think this is the case, please contact your Internet Service Provider for help with this issue.
  5. The two actions should be performed within a minute of each other so that the devices have a chance to pair.
  6. You may need to wait up to 20 minutes for the screen to display +web again.

If the connection hasn't been made after two attempts using the information above, you can try some more troubleshooting by clicking on the below extra instructions, or contact solarcity on 0800 11 66 55 or systemissue@solarcity.co.nz.

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You can directly access the Envoy settings with a laptop, tablet or phone either via ethernet connection, or by remote connection using the AP mode. This will allow you to change the WiFi connection settings so that the Envoy’s connection to the internet can be regained.

Direct connection with ethernet cable

  1. Connect your laptop to the Envoy by plugging one end of the ethernet cable into your laptop and the other into the ethernet port on the top of the Envoy.
  2. Open the internet browser on your computer and type ‘169.254.120.1’ into the address bar and press enter (this should also be the IP address which appears on the screen of the envoy).
  3. Continue below at Instructions for both ethernet and WiFi AP mode connections.

Remote connection with WiFi using the AP mode

  1. Hold down the ‘menu’ button on the right hand side of the envoy.
  2. When the screen says ‘Enable WiFi AP’ let the button go. The screen should briefly show ‘WiFi AP Enabled’.
  3. On any device which has the ability to connect to WiFi, search for and connect to the Envoy’s WiFi network - it will display as ENVOY_xxxxxx (the last 6 digits of the envoy serial number which you’ll find on the back of the device).
  4. Open up the web browser of the same device and type the IP address 172.30.1.1 in the address bar and press enter.
  5. Continue below.

Instructions for both ethernet and AP mode connections:

  1. The Enphase Envoy page should appear in your browser. Click on the administration tab.
  2. You will be prompted to enter a username and password. The username is ‘admin’ and the password is ‘admin’.
  3. A grey menu will appear on the screen. Select the ‘WiFi Configuration’ option.
  4. A list of available WiFi networks will appear, select yours from the list, click on it and enter your password. In the first instance leave all other settings at the default.
  5. Click ‘Test Connection’ and when this has been done click ‘Join Network’.
  6. If the test connection fails then click the ‘Clear Form’ button.
  7. Manually type the name of your Wireless Network and the password.
  8. Change the ‘Wireless Security Mode’ setting to ‘WPA Personal’ and the ‘WPA Algorithm’ setting to ‘TKIP’ and click the ‘Test Connection’ button again.
  9. If the test connection fails again then repeat above but set the ‘WPA Algorithm’ setting to ‘TKIP+CCMP’ and test the connection again.
  10. You may need to wait up to 10 minutes for the connection to be made. The screen on the envoy should display +web and a new IP address should appear on the screen.

If, after a few attempts, you cannot resolve the connection between the envoy and the internet, then please contact solarcity on 0800 11 66 55 or systemissue@solarcity.co.nz.

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An ethernet bridge allows the Envoy to be connected to the router if they are too far apart to be connected by an ethernet cable. The bridge consists of two identical units which are plugged in to the power sockets in the wall, one near the router and the other near the envoy. The ethernet bridge uses your home’s electrical wiring to create a data ‘bridge’ between these two devices.

If there is an ethernet cable plugged into the top of your Envoy which then goes into an adapter plugged into a normal wall power socket, there should be a matching adapter plugged into the router end. When switched on, the adapters should display at least one green LED.

If this is the case, please try the following:

  • Make sure that all adapters are plugged directly in to the wall socket rather than a multi-board as this can distort the signal so that the connection is lost.
  • Switch off and unplug the cables and the adapters, then reconnect them all, making sure that the cables are pushed fully home and the sockets are switched back on.
  • You may need to wait for up to 20 minutes for the screen to display +web again.
  • If this doesn’t work, please confirm that the ethernet cable and the ethernet port on the router are functional by making a connection to another device, such as a laptop computer, and testing the connection to the internet with that device.

If after a few attempts you cannot resolve the connection between the Envoy and the internet, please contact solarcity on 0800 11 66 55 or systemissue@solarcity.co.nz.

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There should be an ethernet cable connected into the top of the Envoy which connects directly to the ethernet port on the back of your router.

If this is the case, please try the following:

  • Try unplugging then reconnecting the cable at both ends, making sure the cables are pushed fully home.
  • You may need to wait for up to 2 minutes for the screen to display +web again.
  • If this doesn't work, please confirm that the ethernet cable and the ethernet port on the router are functional by making a connection to another device, such as a laptop computer, and testing the connection to the internet with that device.

If after a few attempts you cannot resolve the connection between the Envoy and the internet, please contact solarcity on 0800 11 66 55 or systemissue@solarcity.co.nz.

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You can check the LEDs on the front of the Envoy to see the status of the system, even when the internet connection is down

  • The top LED shows the state of the connection to the internet. Green means it is connected. Flashing green means it is attempting to make a connection. Off means that there is no network connection. If it displays solid amber, then there is a local connection (to the router for example), but no connection to the internet.
  • The second LED displays the AP mode connection. This is usually off, but will show as a solid green when the AP mode has been enabled.
  • The third LED displays the power production status of the panels. Solid green means that all panels are producing. Flashing green means that an upgrade is in progress. Off means there is not enough light for solar production, for example at night time. If it displays a solid amber, then at least one of the inverters is not producing power. Please let us know if this is the case.
  • The bottom LED shows the communication status between the Envoy and the micro-inverters. Solid green means they are all communicating as normal. Flashing green means a scan for devices is in progress. Off means there are low light conditions. If it displays solid amber, then at least one device is not communicating. Please let us know if this is the case.

The solar system still functions even if the internet connection is lost. As long as you can see that the two lower LEDs are solid green during daylight hours, your system is working as normal.

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There should be an ethernet cable connected into the bottom of the Envoy which also connects to the ethernet port on the back of your router.

If this is the case, please try the following

  • Try unplugging and reconnecting the cable at both ends, making sure the cables are pushed fully home
  • You may need to wait for up to 20 minutes for the Network Communications LED to light up green to confirm the internet connection issue has been fixed.
  • If this doesn’t work, then please confirm that the ethernet cable and the ethernet port on the router are functional by making a connection to another device, such as a laptop computer, and testing the internet connection with that device.

If after a few attempts you cannot resolve the connection between the Envoy and the internet, please contact solarcity on 0800 11 66 55 or systemissue@solarcity.co.nz.

Expand

An ethernet bridge allows the Envoy to be connected to the router if they are too far apart to be connected by an ethernet cable. The bridge consists of two identical units which are plugged in to the power sockets in the wall, one near the router and the other near the Envoy. The ethernet bridge uses your home’s electrical wiring to create a data ‘bridge’ between these two devices. If there is an ethernet cable plugged into the bottom of your Envoy which then goes to an adapter plugged into a normal wall power socket, then there should be a matching adapter plugged into the router end. When switched on the the adapters should display at least one green LED.

If this is the case, please try the following

  • Make sure that the adapters are plugged directly in to the wall socket rather than a multi-board as this can distort the signal so that the connection is lost.
  • Switch off and unplug the cables and the adapters then reconnect them all, making sure that the cables are pushed fully home and the switches are on.
  • You may need to wait for up to 20 minutes for the Network Communications LED to light up green to confirm the internet connection issue has been fixed.
  • If this doesn’t work, then please confirm that the ethernet cable and the ethernet port on the router are functional by making a connection to another device, such as a laptop computer, and testing the internet connection with that device.

If after a few attempts you cannot resolve the connection between the Envoy and the internet, please contact solarcity on 0800 11 66 55 or systemissue@solarcity.co.nz.

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If your Envoy is connected to the internet via WiFi, please make sure that other devices in the house can connect to the WiFi network.

If this is the case, please try the following

  • Press and hold the ‘AP Mode’ button on the front of the Envoy for 5 seconds.
  • The ‘Network Communications’ LED (at the top) should begin flashing green.
  • Next go to your router and locate the WPS button - this usually has a WiFi and padlock symbol or a couple of arrows pointing at each other.
  • Press and hold the WPS button for a couple of seconds - usually (but not always) a light will start flashing. Please note that even though there is a button, the WPS function may not be enabled on some routers. If you think this is the case, please contact your Internet Service Provider for help with this issue.
  • The two actions should be performed within a minute of each other so that the devices have a chance to pair.
  • You may need to wait up to 20 minutes for the Network Communications LED to light up green to confirm the internet connection issue has been fixed.

If the connection hasn't been made after two attempts using the above information, you can try some more troubleshooting by viewing the detailed instructions below, or contact solarcity on 0800 11 66 55 or systemissue@solarcity.co.nz.

Expand

You can directly access the Envoy settings with a laptop, tablet or phone either via ethernet connection, or by remote connection using the AP mode. This will allow you to change the WiFi connection settings so that the envoy’s connection to the internet can be regained.

Click here to watch a quick video on how this step is completed.

Ethernet connection:

  1. Connect your laptop to the Envoy by plugging one end of the ethernet cable into your laptop and the other in the ethernet port at the bottom of the Envoy.
  2. Open the internet browser on your computer and type ‘http://envoy.local’ or the IP address ‘169.254.120.1’ in to the address bar and press enter.
  3. Continue below at Instructions for both ethernet and AP mode connections.

AP mode connection

  1. Press the ‘AP Mode’ button on the front of the Envoy.
  2. On any device which has the ability to connect to WiFi, search for and connect to the Envoy’s WiFi network – it will display as ENVOY_xxxxxx (the last 6 digits of the Envoy serial number which you’ll find on the back of the device).
  3. Open up the web browser of the same device and type the IP address 172.30.1.1 in the address bar and press enter.
  4. The Enphase Envoy page should appear and you can continue below.

Instructions for both ethernet and AP mode connections:

  1. The Enphase Envoy page should appear. Click on the WiFi option.
  2. You will be prompted to enter a username and password. The username is ‘envoy’ and the password is the last 6 digits of the Envoy serial number.
  3. Select your network from the list of available networks and enter the password to connect to this network.
  4. If this doesn’t work, then scroll to the bottom of the page and click on ‘Connect Other Network’.
  5. Enter the name of your network and select ‘WPA Personal’ for the security and ‘TKIP’ for the WPA Algorithm as well as your password.
  6. Click connect. If it is still unsuccesful then try ‘TKIP + CCMP’ for the WPA Algorithm instead.
  7. You may have to wait for 5 minutes for the connection to become active. The Network Communications LED on the front of the Envoy should go solid green to confirm the internet connection issue has been fixed.
  8. Click on the blue arrow at the top next to the title ‘WiFi configuration’ to go back to the previous screen.
  9. Click the button ‘Open Connection’ at the bottom of the page so that the status is updated remotely.

If, after a few attempts, you cannot resolve the connection between the Envoy and the internet, please contact solarcity on 0800 11 66 55 or systemissue@solarcity.co.nz.