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FAQs: solarZero App & Scheduling

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The solarZero app monitors your home’s energy while you’re on the go. The app provides real time tracking of your solar generation, stored energy and overall energy use. You can also use the app to control when your hot water cylinder is on or off to maximise your savings.

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That feature is under development and we expect it will be released in the first quarter of 2019. We’ll let you know when it’s available.

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Whenever possible your hot water should be set to heat outside the main peak times, a good rule of thumb would be to heat during the day (10am-4pm), and then in the morning before the peak (2-6am). If you find that this doesn’t fit in with the showering schedule in the home then look at heating just before the time when there isn’t enough hot water.

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The solarZero app has a lost password feature on its login page – follow the instructions to reset the password if you have forgotten it.

Please note: the solarZero app password is different from your mysolarZero password.

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You can download the solarZero app from the Apple or Android stores.

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At this time you will need to share your user name and password with the family member you wish to share access with.

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The best time to charge your EV is after the peak period in the evening, when the prices go back down again. If you are unsure when this is then 11pm is a good time to start your car charging.

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During the summer, running the pool filter pump for 6 hours during the day while the solar is producing, between the peaks, so from 10am to 4pm, and then for a couple of hours before the peak in the morning, from about 4am to 6am, should fit in nicely. In the winter, it is better to run it at night, when the power is cheapest. For about 4 hours for example from 2am to 6am.

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