When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order eg. entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order.
We do not supply trade quantities and reserve the right to limit the number of an item customers can purchase in a single transaction.
We will send you an email to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.
We will take payment from you when you submit your order and it is accepted by us.
Customers can place an order online using their credit card via our secure payment gateway (Stripe).
If a product is on backorder solarcity will liaise with customer and confirm if they are happy to wait for the item, or if they require a refund.
Once processed the customer order will go to Panasonic to be processed for delivery.
Please read the mysolarZero store terms and conditions for more information.