FAQs

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FAQs

  • What is solarZero®?Toggle faq answer

    solarZero is a revolutionary energy service that will save you money on powering your home. solarZero delivers cleaner, cheaper and more reliable power by combining solar, battery storage, in-home energy monitoring and grid power at exclusive wholesale rates. There are zero product or installation costs for this technology as we own and manage all of it for you. You simply pay a fixed monthly fee for our solarZero services. Plus, as a solarZero customer, you also get access to wholesale spot prices for 100% renewable electricity when solar needs topping up.

  • What happens at the end of 20-year solarZero® agreement?Toggle faq answer

    At the end of 20 years, we will work with you to review your power needs. You can opt to extend your service agreement, upgrade to the latest technology or return to grid power. 

  • What happens if I move? Toggle faq answer

    Our dedicated transfer team takes care of everything, giving you peace of mind to focus on the sales process. With solarZero® you can transfer the service agreement to the new homeowners or you can prepay the agreement from the profits of selling your home providing the new owner with solar for no monthly fee. Alternatively, you may be able to transfer your agreement and the solar panels and battery to your new home. We will need to do a full assessment of your new property and its suitability. There will also be a cost for moving the panels which we will quote at the time.

  • What do you mean by a fixed fee for 20 years?Toggle faq answer

    Just that. One simple, fixed fee that will stay the same for 20 years, apart from any changes to GST. This fixed fee covers solar, battery storage and in-home energy management. It also gives you access to wholesale spot prices for grid power when solar needs topping up. Plus, you’ll have access to energy advice and great deals on energy efficient appliances from our brand partners. It’s the set and forget option for cleaner, cheaper and more reliable energy.

  • I want to switch to solarZero® but I’m locked into a contract with my current power provider. What can I do?Toggle faq answer

    We will cover up to $150 of the cancellation fee when you break the contract with your current provider. The final invoice from your provider will show the amount for the cancellation fee. Send us a copy and we’ll credit that amount (up to $150) into your account.

  • Is solarcity a power company? Toggle faq answer

    No. We are an energy services company doing things differently. We're helping Kiwi homeowners beat rising electricity prices with our fixed-price solarZero® energy service that provides cleaner, cheaper and more reliable power.

  • Will my home still have power when there is a power cut?Toggle faq answer

    You will. Our solarZero® energy service is a real game changer as it includes battery storage as standard. Luckily for you the battery will automatically continue to power some key circuits in your home during a power cut. Typically those circuits will include your kitchen and lounge so that you have lighting and can use low energy use appliances like your fridge, computers, router and TV.

  • What does the solarZero® app do?Toggle faq answer

    The solarZero® app allows you to remotely monitor and control your home’s energy use. This means you will be able to see how much solar power is being generated and how much power your home is using. You will also be able to schedule your water heating, and appliances connected to smart plugs, to switch on and off at times that make the most of your solar energy.

  • What happens if the solar system produces more power than I can use in my home?Toggle faq answer

    Surplus solar power is stored in the battery so you can use it whenever you want. If the solar system is still generating when the battery is fully charged, the surplus power will be exported to the grid. One of the advantages of the solarZero® service is that our buyback guarantee ensures that when you sell solar power you’re paid the same rate it costs you to buy energy, excluding network charges and GST. Plus, the battery is programmed to buy and sell power at times that deliver the best rates for you.