FAQs

If you can't find the answer you're looking for, please contact us. We'd be happy to help.

FAQs

  • What is solarZero®?Toggle faq answer

    Our solarZero® energy service offers savings, simplicity and certainty, guaranteed for the next 20 years. Designed to beat any power price in year one it can save you thousands of dollars over the long term. solarZero® covers 100% of your home's electricity needs. We've made that possible by teaming up clean solar energy with access to grid power at exclusive low rates. You don't pay any capital costs for the solar equipment, or the home energy management system. We own and manage that for you. Our buyback guarantee ensures that when you sell solar power you're paid the same rate it costs to buy energy, excluding network charges and gst. Along with our personal energy advice and the state-of-the-art home management system you can make your home a smarter, more energy efficient home.

  • What happens at the end of 20-year solarZero® agreement?Toggle faq answer

    At the end of 20 years, we will work with you to review your power needs. You can opt to extend your service agreement, upgrade to the latest technology or return to grid power. 

  • What happens if I move? Toggle faq answer

    Easy. With solarZero® you can transfer the service contract to the new homeowners. Alternatively, you can prepay the agreement from the profits of selling your home providing the new owner with solar for no monthly fee. You can also keep your agreement going by taking the solar panels to your new home. 

  • What do you mean by a fixed fee for 20 years?Toggle faq answer

    We’ve fixed the price of our solarZero® energy service that provides solar power, energy efficiency and access to cheaper grid power. The fixed monthly fee you pay for solarZero® today will stay the same for 20 years, apart from any changes to GST. Your variable costs will be for the grid power you use when the solar system is not generating or needs supplementing. As a solarZero® customer you get that grid power at exclusive low rates.

  • I want to switch to solarZero® but I’m locked into a contract with my current power provider. What can I do?Toggle faq answer

    We will cover up to $150 of the cancellation fee when you break the contract with your current provider. The final invoice from your provider will show the amount for the cancellation fee. Send us a copy and we’ll credit that amount (up to $150) into your account.

  • Is solarcity a power company? Toggle faq answer

    No. We are an energy services company. We're helping Kiwi homeowners beat rising electricity prices with our all-in-one fixed-price solarZero® energy service that provides cheaper, cleaner power.

  • Will the solar system work in a power cut? Toggle faq answer

    The systems we install are grid-tied which means if the grid goes down, the solar system will automatically shut down. This is a regulatory requirement to protect the repair crews working on the power lines in the blackout area. However, if you have battery storage, it can provide an emergency backup supply for a few critical devices.

  • What happens if the solar system produces more than I can use in my home? Toggle faq answer

    Any surplus solar power that’s generated is exported automatically back to the grid via the import/export meter. Our buyback guarantee ensures that when you sell solar power you’re paid the same rate it costs you to buy energy, excluding network charges and gst.

  • What does the solarZero® app do?Toggle faq answer

    The solarZero® app unit measures the energy consumption of your home and gives you insights to the solar system. It can pair up with large loads such as hot water systems or smaller home appliances, allowing you to set schedules or to switch them on or off remotely. This helps to maximise your solar use and reduce your use of grid power.