Conditions

What's included in the solarZero service agreement

  • We supply, install and configure a solar system consisting of solar panels, inverter, electrical wiring and monitoring equipment. 

  • Access to mates rates for your grid power.

  • solarZero assumes that solar is installed as a single, or split array (max 2 arrays), on a metal corrugated, metal tiles, concrete tile (spare concrete tiles are required), or decramastic tile roof.

  • We provide a 24/7 web-enabled energy management system, at no additional cost, and provide personal energy advice to maximise the use of solar power in your home and improve energy efficiency.

  • We warrant, insure and repair the system. 

  • Technical support.  

  • Based on your specific site characteristics we will provide an estimate of solar energy production. We warrant the amount of solar energy produced by our equipment at 80% capacity (subject to an annual system degradation).  

  • A fixed monthly charge that will remain the same for the entire life of the agreement (the monthly charge is exclusive of GST and the rate of tax may change over time).

Your solarZero service agreement does not cover

  • Solar panel cleaning.

  • Installation on roofs not mentioned above, or split arrays where more than 2 sub-arrays are required. 

  • Additional electrical costs if home wiring is not aligned to relevant electical codes. 

solarZero pricing and payments 

  • You are entering into a 20-year agreement for the long term supply of energy services that will provide electricity to your home or property. 

  • The fixed monthly fee you pay for our solarZero energy service (excluding GST) will never increase, regardless of inflation for 20 years.
  • We will pass through the costs of getting additional grid electricity to your home at mates rates for the next 20 years.
  • The rate you pay to buy the energy component of grid electricity, excluding network charges, will be the same that you are paid if you export power from the solar array.
  • solarcity will charge your nominated account by direct debit on the first of each month. 

  • Homes and sites vary in roof structure and electrical components. There may be additional costs to cover expenses related to your roof type, or to ensure that your existing electrical works comply with code. We will advise you of these costs during our consultation. 

Estimated savings 

Savings are estimated based on a comparison of your current electricity retails plan versus the total cost paid for the solarZero energy service and grid electricity plan. Based on power price trends you can save between 15% to 25% over the 20-year term. The level of savings will vary depending on location, roof pitch and orientation, and current retail tariffs.

The key features of the solarZero energy service that support savings over 20 years are:

  • Fixed fee delivers daytime solar power inflation-free for 20 years and reduces exposure to rising power prices.
  • The balance of your power costs are for the variable grid portion of your electricity that you buy at mates rates.
  • We work with you to reduce your reliance on grid power, further reducing your costs.
  • Our personal energy plan and energy audits identify way you can maximise your solar use and improve your home's energy effiiciency.
  • We provide access to energy efficient appliances through our business partners.

solarZero 20-year lifetime guarantee

  • Guarantees minimum production levels. 

  • solarcity insures the product. 

  • Will replace and upgrade any equipment that is no longer working, or reached the end of its useful life. 

  • Provides in-home solar monitoring. 

  • Technical support, 9am to 5pm weekdays, except public holidays. 

Termination rights

Twenty years is a long time and circumstances change. It is important to understand the options for termination, if the need should ever arise. At any time you may prepay the remaining monthly payments.

If you sell your property there are three options: 

  • Transfer the agreement to the purchaser of your home

  • Transfer the agreement and the solar system to your new property

  • Prepay the remaining monthly payments

If there is a significant change in your circumstances you may be able to vary, or terminate, the agreement.

At the end of the agreement, solarcity will work with you to determine the next steps that are appropriate at that time. They include renewing your service agreement and continuing your savings, or removal of the panels.

About our website

solarcity is committed to providing an accurate and timely website that supports customers to make the initial decision to investigate the purchase of energy services. The tables, charts and graphs are based on average household experiences and data available from equipment manufacturers.  We encourage customers to contact us for an assessment to get a personal quote before making a purchasing decision. All houses and households have a different solar profile and this impacts on the savings you can make.

Damages

In no event will solarcity be liable to any party for damages whether direct, indirect, consequential, or other, for any use or inability to use this website or its contents, or of any other hyperlinked website, including without limitation, any damages for loss of profits, business interruption, loss of data or otherwise, even if we are expressly advised of the possibility of such damages.

In addition, it is your responsibility to take precautions and to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.

Privacy policy

We understand that privacy is an important issue for visitors to www.solarcity.co.nz 

Any personal details that you may provide us with, including your name and email address, are used to fulfil your information request and are stored in a database for use by solarcity for marketing purposes. 

This information is collected when you submit information for our free solar assessment form, or email us an enquiry. You may be asked to enter your name, email address, the address where you are enquiring to have solar installed and phone number. 

Any of the information we collect from you may be used to personalise your experience, improve our own website (based on any feedback you provide us with), improve customer service (your information helps us to more effectively respond to your customer service requests and support needs), and send periodic emails (the email address you provide may be used to send you information, respond to enquiries, and/or other requests or questions). 

As you browse our website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeted advertising on other sites based on your previous interactions with our site. 

We do not share your information with third parties. We work with AdRoll to place a cookie in your browser so that we can deliver a display ad to you from time to time but we never share your personal information with them. 

The techniques our partners deploy do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll's and their partners' targeted advertising or alternatively email us at [email protected] 

The website may contain links to other websites, solarcity is not responsible for the content or privacy policies of external internet sites. 

Call recording

As part of our commitment to providing the best possible service to our customers we record all telephone calls answered in our contact centres. This helps us to identify ways that we can provide you with a better service.

We record calls:

  • For staff training purposes, helping us to improve the quality of our customer service and to ensure the information we provide is consistent and accurate.
  • So we can find ways to simplify our service to you.
  • To ensure we have an accurate record of your call which may be needed to support any transactions that take place over the phone and/or if the is a dispute.

We understand your personal information is important and we are committed to protecting your privacy. We store the recordings securely for a minimum of seven years after the date of the call and destory them after this period. You can request access to and correction of the personal information we hold about you. To access or update your personal information, please call us on 0800 11 66 55.

3 months free with solarcity & Jennian 

Competition is limited to the first 10 customers to sign a solarZero+ contract. Promotion ends upon the first 10 customers contracting for solarZero+ or at midnight 31st July 2017. The prize is non-redeemable for cash. By entering this competition you agree to solarcity’s standard terms and conditions as well as those specific to this competition. The prize period will commence upon activation of the solarZero+ system. The value of the grid power portion of the competition is capped at $300 per month. The power bill portion will be paid monthly upon presentation of the power bill to solarcity. The solarZero+ fee will also be reimbursed monthly. 

12 months free with solarcity & Jennian 

Competition is limited to the first 5 customers to sign a solarZero+ contract. Promotion ends upon the first 5 customers contracting for solarZero+ or at midnight 31st July 2017. The prize is non-redeemable for cash. By entering this competition you agree to solarcity’s standard terms and conditions as well as those specific to this competition. The prize period will commence upon activation of the solarZero+ system. The value of the grid power portion of the competition is capped at $300 per month. The power bill portion will be paid monthly upon presentation of the power bill to solarcity. The solarZero+ fee will also be reimbursed monthly. 

Prezzy Card competition

Competition closes midnight 31 August 2017. Winner will be chosen at random on 15 September 2017. If the winner is unable to be contacted a new winner will be drawn. The prize is non-transferable and not redeemable for cash. By entering the competition you agree to solarcity's standard terms and conditions as well as those specific to this competition. The prize will be sent upon activation of the system. If the system is unable to be installed a new winner will be drawn.

Panasonic TV competition

Competition closes Saturday 30th September 2017. Winner will be chosen at random on 13th October. If the winner is unable to be contacted a new winner will be drawn. The prize is non-transferable and not redeemable for cash. By entering this competition you agree to solarcity’s standard terms and conditions as well as those specific to this competition.

Ultimate $30k home energy package competition  

The winner solarcity Prize Draw will win a 20-year kowhai solarZero energy service, Panasonic home storage battery, Panasonic Front Load Washing Machine, Panasonic Heat Pump Inverter Dryer and Panasonic Refrigerator valued at $30,000, including installation. 

The winner of the prize must be the homeowner. 

The winning home must be suitable for solarcity's solarZero energy service and be within the company's service zones. If the winning homes is unsuitable the Winner can nominate a family or friend to receive the prize. 

The competition is not open to employees or members of their immediate families (including spouse, parents, children) of solarcity or anyone connected with the promotion of the competition or event and again in the event of any dispute the decision of solarcity shall be final. 

The closing date and time for entries is midnight Friday 29 September, 2017. Each Prize Draw entrant must provide their name, physical address, phone number, email address and a copy of their power bill. 

The winner will be selected by a random draw. In the event the winner is unable to be contacted by solarcity, then they may, at their discretion draw another winner. Any decision is final and no correspondence will be entered into. 

solarcity accept no responsibility for entries that are incomplete. 

The winner will be contacted by solarcity within 2 working days of winning, to assess their home's suitability for solarZero, then installation will be scheduled for the soonest available time for their region. 

The prize is not redeemable for cash. The prize is only transferrable if the winner's home is found to be unsuitable for solar, or out of zone for installation. At this point solarcity will work with the Winner to transfer the Prize to a suitable friend or family member. 

solarcity, nor any other person or party associated with the prize draw shall be liable for any loss or damage whatsoever suffered (including, but not limited to, direct, indirect and/or consequential loss) or personal injury suffered or sustained in connection with either participation in the prize draw, or with the prize, or any part of it. 

Any details submitted by an entrant for the prize draw including, without limitation, biographical details, names, photographs and audiovisual recordings of an entrant or a family member may be used for publicity purposes in all media by solarcity and entrants agree that they must make themselves available for this purpose. 

By entering this Prize Draw you agree to the solarcity standard terms and conditions found above on this page as well as those specific to this Prize Draw. 

Movie ticket giveaway

To receive a double pass to the movies you must submit a power bill that is more than $110, the home must be located within the specific solarcity installation areas and you must be the homeowner. The movie tickets are non-transferrable and not redeemable for cash. Tickets will be sent to you via the email address confirmed with the solarcity representative. NB Christchurch - Hollywood 3 Cinema hard copy tickets will be sent to you by post.

The double pass is valid only with Event Cinemas in these specific locations:

  • Auckland 
  • Chartwell
  • Christchurch - Hollywood 3 Cinema 
  • Coastlands
  • Havelock North
  • Mt Maunganui
  • New Plymouth 
  • Palmerston North
  • Queensgate
  • Tauranga
  • Wellington
  • Whangarei

Good Magazine giveaway

To receive the subscription to Good Magazine you must submit a power bill that is more than $110, the home must be located within the specific solarcity installation areas and you must the homeowner. The subscription is for 3 printed issues and will commence with the next issue on sale. Subscription is non-transferable and non-refundable. Subscription offer available for delivery to New Zealand addresses only. Digital issues are not included. Cannot be issued in conjunction with any Tangible Media offers. The subscription does not include any promoted free gift offers. Your information will be held securely by Goods publisher, Tangible media, and used to send your magazine and other information that may be of interest to you. The magazines will be sent to the postal address confirmed with the solarcity representative.

Westpac smart home promotion 

Smart home pack is limited only to Westpac staff members who sign and activate a solarZero contract. Included in the prize are 3 smart plugs and 2 circuit controllers. The prize is non-transferrable and non-redeemable for cash. The components of the smart home pack will be delivered upon activation of the solarZero energy service.  

Spring promotion 

Upon activation of your solarZero energy service you will receive our smart home pack. The upgrade includes two smart plugs and a circuit controller. The circuit controller, if installed on your home's hot water cylinder will be done at the time of installation of your solarZero panels. This special spring promotion is valid until November 30th. This promotion is non-transferrable and not redeemable for cash. Standard solarcity terms and conditions apply as well as those specific to this promotion.